Avaya certification 132-S-712 exam best training materials

ITCertKing Avaya 132-S-712 exam training materials are provided in PDF format and software format. It contains Avaya 132-S-712 exam questions and answers. These issues are perfect, Which can help you to be successful in the Avaya 132-S-712 exam. ITCertKing Avaya 132-S-712 exam comprehensively covers all syllabus and complex issues. The ITCertKing Avaya 132-S-712 exam questions and answers is the real exam challenges, and help you change your mindset.

Avaya 132-S-712 certification exam is very important for every IT person. With this certification you will not be eliminated, and you will be a raise. Some people say that to pass the Avaya 132-S-712 exam certification is tantamount to success. Yes, this is true. You get what you want is one of the manifestations of success. ITCertKing of Avaya 132-S-712 exam materials is the source of your success. With this training materials, you will speed up the pace of success, and you will be more confident.

Someone asked, where is success? Then I tell you, success is in ITCertKing. Select ITCertKing is to choose success. ITCertKing's Avaya 132-S-712 exam training materials can help all candidates to pass the IT certification exam. Through the use of a lot of candidates, ITCertKing's Avaya 132-S-712 exam training materials is get a great response aroud candidates, and to establish a good reputation. This is turn out that select ITCertKing's Avaya 132-S-712 exam training materials is to choose success.

We are committed to using ITCertKing Avaya 132-S-712 exam training materials, we can ensure that you pass the exam on your first attempt. If you are ready to take the exam, and then use our ITCertKing Avaya 132-S-712 exam training materials, we guarantee that you can pass it. If you do not pass the exam, we can give you a refund of the full cost of the materials purchased, or free to send you another product of same value.

Exam Code: 132-S-712
Exam Name: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 62 Questions and Answers
Last Update: 2013-12-19

132-S-712 Free Demo Download: http://www.itcertking.com/132-s-712_exam.html

NO.1 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

Avaya   132-S-712 braindump   132-S-712   132-S-712   132-S-712

NO.2 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

Avaya practice test   132-S-712 dumps   132-S-712   132-S-712 answers real questions

NO.3 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

Avaya   132-S-712 certification training   132-S-712   132-S-712   132-S-712 certification training

NO.4 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

Avaya   132-S-712   132-S-712 demo   132-S-712 certification   132-S-712

NO.5 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

Avaya answers real questions   132-S-712 certification training   132-S-712

NO.6 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

Avaya answers real questions   132-S-712   132-S-712   132-S-712 certification   132-S-712

NO.7 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

Avaya   132-S-712 certification   132-S-712 exam   132-S-712 test   132-S-712 practice test

NO.8 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

Avaya exam prep   132-S-712   132-S-712 pdf   132-S-712 test   132-S-712   132-S-712 practice test

NO.9 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

Avaya   132-S-712   132-S-712 demo   132-S-712 exam prep   132-S-712 test questions

NO.10 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D

Avaya   132-S-712   132-S-712

ITCertKing offer the latest 00M-654 exam material and high-quality HP2-H28 pdf questions & answers. Our 70-482 VCE testing engine and MB5-700 study guide can help you pass the real exam. High-quality 70-484 dumps training materials can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.itcertking.com/132-s-712_exam.html